Transparency & Trust
Everything you need to know about who we are, how to reach us, and how we operate.
Send Us a Message
Not sure which cover fits your furniture? Need help with measurements? Have a question about your order? Fill in the form below and one of our team will get back to you quickly.
Custom Cover Company is a dedicated outdoor furniture cover brand operated by Caruso Consulting Co Ltd. We combine direct-to-consumer warehouse pricing with precision custom manufacturing to deliver made-to-measure covers to customers across Australia.
Our support team is available Monday to Friday. We respond to all enquiries within one business day — usually sooner.
Shipping
We ship custom covers to every state and territory across the country, including major cities such as Sydney NSW, Melbourne VIC, Brisbane QLD, Perth WA, Adelaide SA, Gold Coast QLD, Canberra ACT, Newcastle NSW, Wollongong NSW, and Hobart TAS — as well as regional and rural areas nationwide.
All orders are shipped via tracked courier from dispatch through to delivery. You'll receive tracking details as soon as your cover is on its way.
How We Operate
All transactions are processed through Stripe — one of the world's most trusted payment platforms. Your payment details are never stored on our servers. SSL encryption protects every checkout session.
Custom Cover Company is a trading name of Caruso Consulting Co Ltd — a registered company with a physical administration presence in Norwest, Sydney NSW. We operate transparently with published contact details and a clear returns and warranty policy.
Our customer support team responds to every enquiry. We're not a faceless marketplace — if something isn't right with your order, we fix it. Our team is available via email and phone, and you'll always hear back within one business day.
Every cover is backed by our warranty against premature fading and loss of waterproofing. If a manufacturing defect or error on our part is found after delivery, we will remake or refund at no cost — no argument, no hassle.
We publish our production times upfront — Standard (4 weeks), Express (3 weeks), and Priority Express (10–14 days). Your order timeline is confirmed at checkout, and tracking is provided the moment your cover ships.
Our Privacy Policy, Terms & Conditions, and Shipping & Returns policy are published and easy to find. Because custom covers are made to your measurements, we're upfront that change-of-mind returns aren't possible — but manufacturing errors are always covered.